Customer Service

Size & Fit

  • Items are true to size except where noted. Most product pages include specific fit guidance and a size chart.
  • We gladly provide fit guidance and styling advice. See Contact info below.
  • ✂️ We offer alterations to both in-store and online clients. See Contact info below.
  • If you're not satisfied with the fit, we offer 15 day returns and free exchanges. See Returns info below.

 

Shipping

  • We ship worldwide and offer a range of carriers and rates. Standard shipping is $7.50 and shipping is free on orders $100+ (US). Express and international services are available to review at checkout.
  • Orders are typically processed and shipped within 2 business days. Standard shipping typically arrives in 3 to 4 days (US) but exceptions may apply.
  • You will receive an order confirmation when your order is placed and a tracking number once your order is dispatched.
  • Some international regions may charge additional fees, due at the destination.
  • We typically ship using cardboard packaging that is readily reusable and recyclable.
  • In the event your package is lost or stolen following delivery, neither the carrier or One DNA can be held liable for any reimbursement costs. Please track your package and be ready to receive it at the delivery time.

 

Returns & Exchanges

  • Items may be refunded, returned for store credit, or exchanged within 15 days of the received date. We provide free shipping on exchanges and do not charge a handling fee.
  • Returned items must be unworn, unwashed, and unaltered.
  • Sale, intimate (such as face masks and swimwear), sample, and vintage items are not eligible.
  • To initiate an exchange or return please email frontdesk@onedna.earth.

 

Ann Arbor Store

12 Nickels Arcade
Ann Arbor, MI 48104 USA
Google Map / Apple Map

Fall Hours:
Monday thru Saturday from 10am - 6pm EDT
Sunday 10am - 5pm EDT

 

Contact

Talk with a team member Monday through Saturday 10am - 6pm EDT.
Phone / Text: +1 (734) 730-0948
Email: frontdesk@onedna.earth
Instagram DM: @onedna.earth

For wholesale enquiries visit Faire or email Travis Weaver at travis.weaver@onedna.earth